A privacy-friendly guide to app analytics

What are app analytics exactly? And how does TelemetryDeck keep your user's privacy safe?

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App analytics are a fundamental part of analytics regarding app performance, an essential aspect of the satisfaction of your app's users and the growth of your app. Unfortunately, most analytics software doesn't provide a safe way to protect user privacy and data. Like you, we at TelemetryDeck believe users deserve respect by respecting their privacy.

But what are app analytics exactly? And how does TelemetryDeck keep your user's privacy safe? There are different types of app analytics, and all have their own way of tracking data and user activity. There are also other ways of analyzing the data gathered to benchmark those analytics successfully. Let's have a look at how analytics work!

Types of analytics

When you are starting off with your brand-new app, you need to ask yourself what types of mobile analytics you want. There are three major types of analytics:

  • Performance Analytics
  • In-App Engagement Analytics
  • Advertising/Marketing Analytics
  • Error Tracking Analytics

In-App Engagement Analytics, or app analytics, is the popular type of mobile analytics which determine how users interact with an app. These insights will show how users interact with your app, how long they have interacted with certain aspects of your app, and how they can also show commonly used processes.

With In-App Analytics, you can emphasize the most used and valued parts of your app and find bottlenecks and performance issues. All this can help enhance your users' experience and improve critical processes like checkouts and registrations.

These are also the most vulnerable analytics types since they feature end-user data. App analytics need to be privacy compliant under almost every international law. But don't worry! We got you. With the help of TelemetryDeck, you can focus on building your best app without the hassle of diving too deep into international privacy laws. Our dashboard provides you with the tools to start right away. Your insights are displayed as visually appealing charts and graphs, and you don't need to worry about invading your users' privacy.

The best way to analyze your app

Analyzing an app is easier than ever with TelemetryDeck. As mentioned before, our dashboard gives you all the right tools to analyze your app user behavior.

You can filter your insights by

  • platform: major and minor versions of iOS, Android
  • by date, be it today, past week, or a custom range date
  • the number of active users
  • and many more!

Now you got your insights, but how do you analyze data provided by your app? At TelemetryDeck, you get an easy-to-read visualization of your insights. We ensure you can see at a glance if your app performs well and if your users are happy. That way, you can easily focus on developing your app and building a satisfied user base that will love your app!

You can add all your apps to your dashboard and categorize your insights into insights groups. Use our amazing charts, and try out our query language to get custom queries tailored to your needs!

Tracking the right analytics

Let's talk about significant insights! What analytics should you track for your app? Well, that mostly depends on your goal and intentions. But there are a few metrics you might want a deeper insight on:

For example, your app's Daily Active Users (DAU) and the Monthly Active Users (MAU). These two insights help you feel accomplished, which is important in itself, and give you the fundamentals to see how much your users like your app. With these insights, you can calculate the retention rate and how likely your users will return to the app. They are one of the most basic and fundamental insights.

Consider the case where your monthly users are declining (suppose they used the app for more than one month), but your daily users are rising. What can this tell us? If daily users are increasing, but monthly users go down, that might be a sign for a few people who enjoy your app and use it often but many more who do not return to it.

Now, what could cause a decline in monthly users? That is something you can track with TelemetryDeck, too! You can see if users face any issues while using your app:

  • Do they leave the app at a specific point, e.g., during the checkout process?
  • Do they not use features that are significant to your app?
  • More reasons that might apply to your specific app.

Based on the insights you get from DAU and MAU, you can continue with insights about downloads and updates during a given period, and so on.

Measuring app success

Although the insights you now gathered all seem valuable, not all of them are significant to the success of your project. With all the insights, what data would be best for benchmarking the success of your app? There are a few key insights that apply to most cases:

Number of active users (DAU/MAU)

Tracking how many users use your app daily (DAU) and monthly (MAU) gives you the best insight into how much users like your app. Total downloads often indicate how well your marketing works, but you want your users to stick to your app!

Stickiness shows how likely users will return within a month, and it depends highly on the group of people you are catering to. A sticky app gets launched more often, while a less sticky app is maybe just launched once a month.

You can calculate Stickiness by dividing DAU by MAU and multiplying it by 100 to get the percentage; the higher, the better.

Retention rate

The retention rate shows you how many people return to your app, or how loyal people are to your app. Other than stickiness, this is used on a larger scale. Stickiness is within a month, retention is over a span of several months.

It is beneficial whenever you add new features and will show you if users like or dislike changes! Calculate the retention rate by subtracting the number of users acquired during a period from the number of users at the end of a period, then dividing the result by the number of users at the start. The percentage of that equals your retention rate; the higher, the better.

TelemetryDeck provides a graphical representation of your app's user retention in the dashboard.

Lifetime value (LTV)

Also known as Customer Lifetime Value (CLV), this metric shows whether a user turns out Net-positive or Net-negative. You calculate the revenue a user generates during their lifetime. This can either be directly through in-app purchases or indirectly through advertising.

App update behavior

The update behavior of your users can tell you so much about whether they are satisfied. If your users instantly update, they trust what you're building and probably can’t wait for new features! Is there a significantly big group still stuck on an older version? What is causing them not to update?

Maybe it is a feature that got removed in newer builds, perhaps an old API they still use, or maybe your communication process is not sufficient enough. Maybe the update process has an error and is broken? And not to forget the obvious: make sure your users use the latest security patches!

Additional insights

Learn more about how TelemetryDeck helps you in creating your privacy focused app, and what we do to make that happen - everyday!

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How TelemetryDeck compares to Google Firebase Analytics

We went ahead and compared TelemetryDeck vs. Google Firebase Analytics to assure you that we really mean it when we say we care about privacy! In this comparison, we talk about what we do to keep your user’s data safe by using only the best pseudonymization techniques.

Basically, we take all that sensitive data and give it a new name. So even if someone were to get a hold of it, they wouldn’t know who it belongs to. From a technical perspective, we hash and salt the identifiers of your users. This way, you can still get insights from the data without putting anyone at risk.

Plus, we make sure to stay up-to-date on the latest privacy regulations, so you don’t have to worry about it!

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