General

The SDK code included in your app is licensed under a modified MIT License with a removed attribution clause. This means you can use it in any project without restriction, and you do not have to attribute it.

Sometimes you’re not seeing events arrive in your dashboard. Here are some things you can check to find out what’s going on:

1. Test mode: Our SDKs try to detect your app being run inside a development environment and will automatically tag these events as Test Mode Events. To see those, switch to Test Mode in the TelemetryDeck Dashboard. If you’re not seeing production events, check if you need to disable Test Mode again.
2. Paid vs Free Plan: Only our paid plans show data in real time. If you have a free plan, you might need to wait up to a day for your events to be processed. We process data in a round-robin style for all our free customers.
3. On Device Caching: Our SDKs include a cache for outgoing events to prevent the device from using too much network and battery. This means events are going out in batches, and you might see events arrive later, especially if you have a low number of customers, or a low number of events being generated by your app.
4. App Updates: It might take a while for an update to your app being installed by your end users. Only then can they send any data to TelemetryDeck.
5. Real Time Data: Even if you are a paid customer, there might be occasional slowdowns on our indexing servers that process data into your namespace. You can check the processing status by navigating to Organization Settings → Namespace Status.